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- Computing 101
Adobe Flash Player is a popular software that allows users to view animations and movies on their Internet browsers. Sometimes if Flash isn’t working, you aren’t able to view all of the web content. There are a couple of things that could be wrong with your Flash program and some simple troubleshooting should get you back on track.
Fix 1: Control the Flash Player ActiveX Object
Internet Explorer’s security settings may be blocking Flash’s ActiveX object from working. To make sure that IE allows the ActiveX object, check out the browsers settings and update accordingly. Follow the instructions below:
1) Open Internet Explorer and go to Tools.
2) Under Tools choose Internet Options. Click on the Security tab.
3) Click on Custom Level.
4) Scroll down to the section titled “ActiveX controls and plug-ins.”
5) Set the Download Signed ActiveX Controls to Prompt.
6) Then set Run ActiveX Controls and Plug-ins to Prompt.
Fix 2: Control Temporary Internet Files
Your folder of Temporary Internet Files is a cache of previously visited web sites stored on your hard disk. For efficiency purposes, it saves your PC time when it only has to download content that has changed since your last visit. Sometimes a temporary file can be the culprit of your Flash player install or download not working properly. You can clear your Temporary Internet Files pretty easily, just follow the steps below.
1) Quit out of Internet Explorer.
2) Click on your Start button and then Control Panel.
3) Open Internet Options and then the General tab.
4) From here go down to Temporary Internet Files and click on Delete Files.
5) In the Delete Files box, click on Delete all offline content.
6) Click OK.
Fix 3: Uninstalling and Reinstalling Flash
If all else fails, you may need to uninstall and then reinstall your Flash player. Believe it or not, to uninstall Flash you need to actually download the official Flash Uninstaller.
1) Make sure to quit out of all your other programs.
2) Go to Adobe’s web site and download the uninstaller.
3) Save the file to your desktop.
4) Double click on the uninstaller file and follow the instructions. This will run the file and remove any versions of Flash on your PC.
Now it’s time to re-install Flash.
1) Go to Adobe’s web site and mouse over the Downloads drop down menu.
2) Click on Get Adobe Flash.
3) Follow Adobe’s download instructions.